Shipping Policy

Delivery Timeframes

Estimated delivery time for all orders is 4–12 working days, depending on your location. This includes 1–3 business days for order processing plus transit time.

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, or other factors beyond our control.

Shipping Destinations

We ship internationally. Available shipping destinations are displayed at checkout. Some regions may not be serviceable due to carrier restrictions.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination and order details. Any applicable shipping promotions or free shipping thresholds will be displayed during checkout.

Order Processing

• Orders are processed within 1–3 business days (excluding weekends and public holidays).
• You will receive a confirmation email with tracking information once your order has been dispatched.
• During peak periods or promotional events, processing times may be slightly longer.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.

Customs and Import Duties

International orders may be subject to customs fees, import duties, and local taxes imposed by the destination country. These charges are:

• The responsibility of the customer
• Not included in our product prices or shipping costs
• Beyond our control — we cannot predict or estimate these charges

We recommend contacting your local customs office for more information on applicable duties for your country.

Delivery Issues

If your package has not arrived within the estimated delivery timeframe:

1. Check your tracking information for the latest status update.
2. Contact us at support@maleprotocols.com with your order number.
3. We will investigate with the shipping carrier and work to resolve the issue.

For packages confirmed as lost by the carrier, we will arrange a replacement shipment or full refund.

Incorrect Shipping Address

It is the customer's responsibility to provide a correct and complete shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, re-shipping costs will be the customer's responsibility.

Contact

For shipping enquiries, please contact us at support@maleprotocols.com.